
INSTALLATION INSTRUCTIONS
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1,	Create a new MySQL database and user account with "ALL" privileges (note these 
	down as you will need them in step 2.

2, 	Open the config.php file ("inc/config.php") in a text editor and follow the
	instructions given in the file to configure the program to your webservers setup.

3,	Open the website in a web browser, you should be given the option to "Install 
	Big Fat Helpdesk Database" if not check that the install.php file exists in the 
	root of the web directory.

4,	Click on the Install Big Fat Helpdesk Database Button

5,	If the installation succeeds you will be presented with the operator login page.
	Enter admin for the username, and password for the password

6,	On the change password page change the admin password to something 
	difficult to guess.

7,	Congratulations the Big Fat Helpdesk is now installed. To make the software 
	useable please follow the configuration Tutorial below.


CONFIGURATION TUTORIAL
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1,	Delete or Rename the install.php file in the root of the install directory.

2,	Click on the User Permissions button at the top of the screen (image of a spanner),

3,	This software accounts for five groups of users, Administrators, Managers, 
	Supervisors, Operators and Visitors. These are listed across the top of the page,
	below each is a checkbox linked to an action that can be performed within the 
	software. A check in a box means the chosen user group CAN perform the 
	chosen action.

	NOTE: These permissions apply to all users in groups, no matter which department 
	they are in.

4,	Ensure every box under administrator is checked, and then click on update.

5,	If any boxes were unchecked, You should a range of additional icons appear at the top of the page.

6,	Click on the Department Manager icon at the top of the screen (three heads next 
	to a file)

7,	As you cannot re-name a department we will create a new one. In the Department Name
	textbox enter the name of one of the Departments that will use this helpdesk. 
	Then click on create.
   	
8,	Next we will create a user account for this new department. Click on the User 
	Manager Icon on the top of the screen, You should see a form to create a new user.
	Fill it in, Choosing the new department in the drop down menu and Administrator 
	for the Security Level. 

	When you have finished click on the create button.

	Below the form are two bars representing the two department that exist, click on 
	the edit (pen over paper on the right of the bar) icon on your department, the 
	bar will expand to display the user account you have just created.

	When you create a new user or reset a users password, the password will always be 
	"password" and the user will be required to change it when they logon.

9,	NOTICE: Be careful to ensure there is always at least one Administrator and one 
	user with access to User Manager.

10,	Now continue to create new departments, populate them with users, and assign 
	permissions to their groups according to you enterprises needs.


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FOR FUTHER HELP AND SUPPORT PLEASE 

	EMAIL: SUPPORT@BIGFATHOST.COM

	OR

	VISIT: WWW.BIGFATHOST.COM/SUPPORT 

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